Privacy policy

At ToysDiscreet, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our store.

1. Information We Collect

We collect personal information that you provide directly or automatically through your use of our website.
This may include:

  • Personal details: your name, billing and shipping address, phone number, and email address.

  • Order information: products purchased, date, and payment details (processed securely by third-party providers).

  • Technical information: IP address, browser type, operating system, and device data.

  • Marketing preferences: subscription details and consent for promotional communication.

We do not store or have access to your full credit or debit card information. All payments are processed securely through third-party payment providers.

2. How We Use Your Information

We use your personal data to:

  • Process and fulfill your orders.

  • Communicate with you regarding your order or support inquiries.

  • Improve our services, products, and customer experience.

  • Send marketing or promotional messages only if you have given explicit consent.

  • Comply with legal, tax, and accounting obligations.

  • Prevent fraud and maintain website security.

3. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Contractual necessity – to fulfill and deliver your purchase.

  • Legal obligation – to comply with tax, accounting, and consumer regulations.

  • Legitimate interest – to improve our services and prevent misuse.

  • Consent – for marketing and cookies where required.

4. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience.
Cookies help us:

  • Keep your shopping cart active.

  • Remember preferences and settings.

  • Analyze site traffic and performance.

  • Personalize your shopping experience.

You can disable cookies through your browser settings. However, some website functions may not work properly if cookies are turned off.

5. Data Retention

We retain your personal data only for as long as necessary to meet legal, contractual, and operational requirements:

  • Order and transaction data: 7 years.

  • Marketing and newsletter data: until you withdraw consent.

  • Technical and analytics data: up to 12 months.

After this period, your information is securely deleted or anonymized.

6. Sharing Your Information

We only share data with trusted third parties that help us operate our business, such as:

  • Payment processors

  • Shipping and logistics partners

  • IT and analytics providers

All partners handle your data securely and in compliance with applicable privacy laws.
We never sell or rent your personal data to third parties.

7. Data Security

We use strong technical and organizational measures to protect your data, including:

  • SSL encryption for all transactions.

  • Secure servers and restricted employee access.

  • Regular system updates and monitoring.

Although we take every precaution, no online system is completely immune to risk.
We encourage you to use strong passwords and protect your account credentials.

8. Your Rights

Under applicable data protection laws, you have the right to:

  • Access your personal data.

  • Correct inaccurate or incomplete information.

  • Request deletion of your data (“right to be forgotten”).

  • Restrict or object to certain data uses.

  • Request data portability to another provider.

  • Withdraw consent for marketing or cookies at any time.

To exercise any of these rights, contact us at info@toysdiscreet.com.
We will respond to all valid requests within 30 days.

9. International Data Transfers

Your information may be transferred and processed outside your home country by our trusted service providers.
Such transfers are protected under appropriate data protection safeguards to ensure your data remains secure.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The revised version will always include the latest update date at the top of this page.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact:

Email: info@toysdiscreet.com
Business Name: ToysDiscreet
Location: Groningen, The Netherlands