FAQs

💳 What payment methods do you accept?

We accept major payment methods including:
Visa, Mastercard, PayPal, Apple Pay, and Google Pay.
All transactions are encrypted for your privacy and security.

🚚 How is my order shipped?

We ship discreetly via trusted carriers like:
DHL, UPS, FedEx, and DPD — depending on your location.
You’ll receive a tracking number as soon as your order is processed.

⏱️ How long does shipping take?

Standard delivery takes 2–7 business days, depending on your region.
Express shipping options are also available at checkout.

📦 Will my order be discreet?

Yes — always. All products are shipped in plain, unbranded packaging to protect your privacy.

🔁 What is your return policy?

Due to the personal nature of our products, we only accept returns on unopened, unused items in original packaging within 14 days of delivery.
To start a return, visit our Return Portal.

🛠️ What if something arrives damaged or defective?

Please contact us within 3 days of delivery via our Contact Page with photos and your order number. We’ll replace or refund eligible items promptly.

🔧 Do you offer repairs or replacements?

While we do not offer product repairs, we may replace any item that is proven faulty under the manufacturer’s warranty. Reach out with your order details and issue description.